Pitched as a modernized, secure registration system to streamline processes and provide a more intuitive, user-friendly experience, in the months following its mid-May rollout, many users have found MOTUS to be anything but. Significant technical issues plague the system, causing substantial operational impacts for brokers and carriers and confusion for those relying on information within the system.

Those issues include:

• Inconsistent records within Motus and SAFER regarding registration status
• Failure to reflect all authorities held by the registrant before the Motus rollout
• Updates following name changes or insurance filings suggest the company is a new registrant
• Inaccurate identification of required insurance results in improper authority suspension
• Delays or inability to process applications for new operating authorities
• Delays in routine updates to company information
• Inability of companies to claim USDOT numbers

Until Motus is stabilized, it is important to review your Company data within FMCSA’s systems.  The Firm has seen unexpected data changes from day to day and experienced significant delays in technical support and an inability to resolve issues. Through its contacts, the Firm has assisted companies in navigating traditional support services and resolving Motus errors impacting business operations.